WAIA Product
Business process automation with Artificial Intelligence
We find which repetitive tasks are costing your team the most time and automate them with AI, without digitising for its own sake.
We don't sell artificial intelligence. We fix bottlenecks: the repeated task, the process that slows the team down, the customer waiting for a reply. Sometimes the answer is AI. Sometimes it's a simple integration. What matters is the result, not the label.
Real results, not promises
These numbers come from projects already published as case studies, not from a marketing projection.
increase in sales profitability (Sonder)
savings on payment gateway fees (Sonder)
From 1 week to 30 min
to onboard a new bank customer (RiskRator)
applying AI to real cases, not promises
of abandoned carts recovered over WhatsApp (Neumáticos Verona)
in call center query volume (Previnca Salud)
Live in production
This is what AI looks like when it actually works
Sonder's AI-powered virtual try-on: the customer uploads a photo and tries on the garment before buying, without leaving the online store.
Behind the scenes
This is how we train and test every agent before it talks to a real customer
Previnca Salud's internal panel: the playground where we tune the tone and rules of María Pía -the AI agent that answers over WhatsApp and Telegram- before a single conversation reaches production.
We don't build from scratch
We integrate with what you already use -your online store, your management system, your payment gateways, WhatsApp Business- instead of asking you to migrate everything just to automate.
- Your online store or sales platform
- WhatsApp Business
- Management and stock systems
- Payment gateways
- Your knowledge base or CRM
Technology partners
- Meta
- AWS
- n8n
How we do it
The same process we already use with Previnca, Sonder and RiskRator, no shortcuts.
We map your real process
Not the ideal one, not the one in the manual: the one your team actually follows today, exceptions and bottlenecks included.
We tell you honestly where AI moves the numbers
And where it doesn't. Not every manual task needs artificial intelligence: if automating wouldn't move the needle, we tell you before charging you for it.
We automate with whatever makes sense for your case
From n8n workflows to AI agents over WhatsApp and real-time integrations between stock, payments and management systems.
We measure the result and keep iterating
Like with RiskRator: onboarding a new customer first dropped from a week to 2 hours, and with later iterations settled at 30 minutes.
Automation with measurable results
Six clients, six different industries, the same methodology.
Grupo Previnca San LorenzoAn AI agent for support, information and appointment management over WhatsApp
SonderA scalable wholesale and retail online sales channel
RiskRatorRisk assessment automation to speed up new bank customer onboarding
Neumáticos VeronaDigitalising an industry where online sales weren't a priority
El GráficoAI-narrated audio, with the voice of its own journalistsWe automatically generate and publish audio for every El Gráfico article, with voice cloning for its journalists for extra authenticity.
CrucijuegosSmart configurator that automates custom playground quotesWhat we teach, not just what we sell
Recorded WAIA talks about automation and AI applied to real businesses.
We also give these talks live: Harald Valdivieso, WAIA's founder, speaking about process automation and artificial intelligence at industry events.
This isn't a trend for us
Back in 2021, in the middle of the pandemic, we were already training Machine Learning models -long before generative AI became part of everyday conversation.
In the middle of the pandemic, WAIA looked beyond e-commerce and trained a machine-learning algorithm able to detect brain tumors in MRI scans.
Frequently asked questions
How do you decide which process to automate first?
We start by mapping the real process, not the ideal one, and tell you honestly where AI moves the numbers and where it doesn't.
Does automation replace my team?
No. The goal is for the team to stop doing repetitive tasks and focus on what an automated process can't solve.
What tools do you use to automate?
It depends on the case: from n8n workflows to real-time integrations between stock, payment or management systems.
Does this work for processes outside customer support?
Yes, it applies to any repetitive process with clear rules: appointment coordination, stock reconciliation, report generation, among others.
How much does it cost to automate a process?
It depends on the scope: a simple n8n workflow isn't the same as a real-time integration across several systems. We give you a concrete number only after understanding your specific case in the demo, never before.
Want to talk through your specific process?
Book a 30-minute demo: we'll go over your case and tell you honestly whether automating makes sense.
No cost, no commitment: if automating doesn't make sense, we'll tell you right there.
